Knowledge Base

My computer is not communicating with the HAPSITE Smart, what should I do? FAQ

Communication Troubleshooting

Check to make sure the correct cable is being used and that it is securely plugged into both the HAPSITE and the computer. If another crossover cable is available see if communication is established with that cable. Make sure the IP address and network settings are correct on the computer. The subnet mask and IP address should match what is on the HAPSITE except for the third number in the IP address should be different on the laptop. Make sure there are no firewalls or protection software that might be blocking the communication. Please contact technical support for further troubleshooting.

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What do I do when the HazMatID displays a white screen of death and will not revive? FAQ

Reviving the HazMatID

Ensure the correct power supply is being used. An upgraded HazMatID will have a momentary toggle switch, a 5 amp fuse, and a blue mark for the blue 24 volt power supply. A HazMatID that has not been upgraded will have an on/off power switch, a 3 amp fuse, and a yellow mark for the yellow 13.6 volt power supply.

If the correct power supply is being used and the HazMatID is still displaying a white screen please contact technical support.

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Where can I find data files on the HazMatID? FAQ

Locating the HazMatID Data Files

The data files are stored in the local disc (C:/ drive). They can be found by using the following pathway: C:/sensIR/QualID/HazMatID/Data. The performance standard files are arranged and labeled according to their date.

There are two files generated for each sample. One is a .sir file and the other is a .src file. These files are stored in an additional folder within the data folder. When entering the sample information the incident name becomes the folder name and the sample name becomes the file name.

For further questions please contact technical support.

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Communication between the HAPSITE Smart and the computer is sporadic, what should I do? FAQ

HAPSITE Communication Issues

If the HAPSITE® and computer are having problems maintaining consistent communication you may not be able to access data or the tune report on the computer. In addition the tune icon may be missing or grayed out. Faulty or inconsistent communication is also indicated by a blue X over the HAPSITE® icon.

Check to make sure the access level, found in Smart IQ under the tools menu, is set to Advanced. Next, verify that this computer’s IP address settings are correct.

To navigate to the Computer IP settings go to Start > Control Panel > Network and Sharing Center. From there click the Connection listed below the "Connect or disconnect" area. This open up the Wireless Network Connection Status window. From there click Properties then select Internet Protocol Version 4. This is where the necessary IP can be changed.

The IP address on the computer should differ from that of the HAPSITE® in that the third set of number should have 128 added to it. For example: if the HAPSITE® IP address is 10.210.1.114 then the IP address for the computer should be 10.210.129.114. Lastly, the computer will need to be rebooted. A reboot is vital to ensure complete communication.

For further questions or troubleshooting please contact technical support.

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My HAPSITE Smart will not run due to the following error message: “MS Pressure High” or “Ion Pump Failure”. What can I do? FAQ

HAPSITE Error: MS Pressure High or Ion Pump Failure

This error is an indicator of a problem with either the NEG Pump or the Ion Pump. First, determine the source of the error. Open the last several tune reports and check the MS pressure on each. If the pressure was increasing from tune to tune then it is likely that the error resulted from the NEG Pump. Alternatively, attach the instrument to the service module and run a sample loop using the service module as the vacuum source. If the sample loop method is successful then the problem most likely is with the NEG pump.

Check the NEG pump hours under the service module tab. If the NEG has fewer than 80 hours a NEG bakeout followed by reactivation should be attempted. If the NEG pump has over 80 hours, it may need to be replaced. Call technical support before baking out or replacing the NEG pump.

If the MS pressure has not been increasing, or if the HAPSITE® will not attach to or run a successful sample loop on the service module then the problem is most likely ion pump related. Please call technical support before proceeding further.

For further questions or troubleshooting please contact technical support.

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What do I do when my HAPSITE Smart NEG Pump won't heat up or cool down? FAQ

HAPSITE NEG Pump Issues

Check the NEG pump hours under the service module tab. If the NEG has fewer than 80 hours a NEG bakeout followed by reactivation should be attempted. If the NEG pump has over 80 hours, it may need to be replaced. Contact technical support before baking out or replacing the NEG pump.

For further questions or troubleshooting please contact technical support.

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My headspace will not power on, how do I fix this? FAQ

Troubleshooting Headspace Power

First, look at the AC/DC power supply and check if the connector has any bent or missing pins. Once you’ve done this, see if the headspace will power-up by using a battery to try to narrow down the problem. You can also try to power on the headspace by using a different power supply.

Please call technical support for further information and questions.

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How do I create an Unknown Identification Report for the HAPSITE Smart? FAQ

Creating Unknown Identification Report

A UIR is generated to determine the concentrations for compounds of interest. The following steps detail how to generate the report.

  1. Open Functions from the top tool bar in IQ program and click ID Unknowns. Select GC/MS and check the box for Select Method First, then click OK.
  2. Ensure that the HAPSITE® bubble is checked and select the appropriate method from the folders available.
  3. Click Browse from the ID Unknowns Data box and choose the correct data file from the available folders on the HAPSITE®.
  4. Press Start once the file is loaded. The report can be view as is or it can be exported to an Excel file.

For further questions or troubleshooting please contact Technical Support.

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What should I do if my autotune fails to complete on the HAPSITE Smart? FAQ

Autotune Failure Troubleshooting

A good first step when addressing an autotune failure is to reload an old tune file and then see if the instrument is able to autotune from that tune file. If it is still unable to autotune, manually tune the instrument. If this is still unsuccessful then tune patches may have to be updated. If this is also unsuccessful then the software and tune patches may need to be updated in succession.

Contact technical support if the instrument will not autotune after the above steps are completed.

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What can I do to increase my chances of getting a good match with the HazMatID? FAQ

Enhancing Spectral Matches

Ensuring a good spectrum will increase the chances of a good match and identification for unknowns. The best spectra will be obtained by following the guidelines below:

  1. Clean the diamond by rinsing with methanol or rubbing alcohol. Wipe gently to remove excess rinsing liquid and allow the diamond to dry before continuing measurement.
  2. Measure the background immediately before measuring the sample. View the background spectra. It should be flat with no peaks present, and with minimal "noise". If the background contains any of these, then re-run the background. Do not let time elapse between background and sample measurement.
  3. Apply the sample. The baseline should be flat and smooth. The absorbance should be greater than 0.1. and all peaks should be positive.

For further assistance contact technical support.

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My computer will not read the wireless card, what should I do? FAQ
The correct driver must be loaded onto the computer to enable it to read the wireless card. The wireless card has a label with the name and model number. Using the web, look for the correct driver for the wireless card and install it on the computer. Once the computer is reading the wireless card, contact technical support and refer to the document titled, “Troubleshooting Wireless Connection” to allow the computer and HazMatID to communicate wirelessly. For additional questions on this issue call technical support.

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I was in the middle of a sample run and was kicked out of the software, what should I do? FAQ

Preventing Software Issues

You must enter an incident and sample name when running the HazMatID. These names must be entered with no special characters or punctuation. This is because the instrument saves the data using the incident and sample names. The incident name becomes the folder name and the sample name becomes the file name. If there is no incident or sample name, or if the instrument cannot save the data due to special characters, the software will stop and you will be unable to obtain data.

For more questions contact technical support.

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How do I save a file from the computer or HAPSITE Smart for review by another computer? FAQ

HAPSITE: Transferring Data Files to a Computer

Data files can be transferred from the HAPSITE® to a different computer very easily. If a data file is open on the HAPSITE®, a floppy disk can be inserted into front panel and saved from the front of the HAPSITE®. The instrument will save the file to the disk and the disk can be taken to any computer with the correct software. If the file is open on the laptop computer the data can be saved by selecting [Save As] and then choosing the desired location for the file.

Files can also be transferred on the computer by using the file manager icon in the SmartIQ Software. Using this icon, files can be found on the HAPSITE® and then transferred to a data stick or cd by pressing copy. The files will then be ready for view on another laptop.

If there are any further questions call technical support.

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Under system status the IdentiFINDER is indicating that the backup battery is bad, what do I do? FAQ

The backup battery is also known as the bio battery. This battery cannot be replaced as it is soldered to the motherboard. If the system status indicates that this battery is bad, contact technical support.

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After startup the IdentiFINDER gives an error of: “Real time =0,” during the calibration, how can I fix this? FAQ

"Real time = O" is an indicator of an IdentiFINDER internal error. There is no user level solution for this error. If this occurs please contact technical support.

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When performing regular maintenance the IdentiFINDERdoes not properly identify Cadmium 109. How can I get it to identify CD-109? FAQ
The IdentiFINDER may not identify CD-109 due to the library setup not matching the library Cadmium 109 is in. Do not change any library settings under the isotope list for any reason. However the library the instrument is using as a reference can be changed; to do this please refer to the document entitled "Changing the IndentiFINDER Search Library". For additional help contact technical support.

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I am receiving a GC controller error on the HAPSITE Smart, what can I do? FAQ

GC Controller Error

A GC controller error is the inability of the GC card to receive information from the GC. The reasons for this are:

  1. Improper Dip switch settings on GC card.
  2. A GC Card that is not seated in Motherboard correctly.
  3. A damaged GC to GC Card cable.
  4. A damaged GC.

An operator who receives the GC controller error should contact technical support. Technical Support will then guide the operator through diagnosing which of the above reasons has caused the issue.

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While running the HAPSITE Smart, the concentrator broke. What should I do? FAQ

Broken HAPSITE Concentrator

A concentrator can break in two distinct ways. One is a visible break which can be seen through inspection of the concentrator. If a break is visible the following steps should be taken:

  1. Remove and discard the broken concentrator tube.
  2. Obtain safety glasses and canned air (micro-duster).
  3. With your glasses on, position the tube at the end of the micro-duster so that it is directed straight down into the lower sample loop port.
  4. Release the micro-duster by pulling the trigger in short bursts to remove any broken pieces of glass that may be present in the housing.
  5. Install a new concentrator and continue with analysis.

The second possibility is that the concentrator has a hairline fracture in the glass tube. This fracture is often invisible to the naked eye. The best way to isolate this deficiency is to try to complete the concentrator method with a new concentrator installed.

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I am receiving an Electron Multiplier Error on the HAPSITE Smart Plus, is there anything I can do in the field? FAQ

Electron Multiplier Error

The Electron Multiplier (EM) collects the signal from the ionized sample. It is comprised of two parts:

  1. The Channel: where high voltage (500-2400 volts) is applied. The high voltage is negatively charged thus attracting the positively charged ions.
  2. The Horn: where the signal is gathered from the channel and transmitted to the pre amp board.

A functional EM can be determined by checking the noise versus the EM voltage. The operational range for an EM is 800-2400 volts. As the EM volts increase so should the noise (threshold and baseline). Thus, if the EM voltage is 2400 and the noise is less than 400 the EM should be replaced. If the EM is 2400 and the noise is 1000, then not enough sample is being sent and the ionizer needs to be replaced.

If an instrument has a high EM voltage and low noise value please contact Technical Support. Alternatively, the instrument may display an error stating, “Electron Multiplier Error”. This error can be the result of several items:

  1. A consumed EM
  2. A deficient or damaged RF board
  3. A deficient or damaged Electrometer.

If an operator receives this error they should contact technical support for further assistance.

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What can the HAPSITE Smart detect and what are its limitations? FAQ

HAPSITE Limitations

The HAPSITE® can detect a wide range of volatile chemicals. These chemicals must have the following physical properties in order to be detected by the HAPSITE®.

  1. Boiling point less than 250 degrees Celsius.
  2. An AMU size of 42 to 300.
  3. Ph of 2-11.
  4. Less than 12 Carbon molecules.

For further details regarding what this unit can detect refer to the attached documentation titled "HAPSITE GC/MS Overview".

For further questions or troubleshooting please contact Technical Support.

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I am picking up IS in my MsSurvey runs on my HAPSITE Smart, is this normal? FAQ

IS in MsSurvey

A small amount of IS present in the system is normal. IS can be left in the GC after running GC/MS methods. This leads to enough ions being present for the instrument to identify an IS chemical. An operator should only be concerned if the instrument is unable to detect the stimulant due to interference with IS peaks. Interference indicates an issue with the ten port valve. Call technical support for further guidance with this issue.

For more questions regarding this issue please contact technical support.

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While running the HAPSITE SMART on the Service Module, I received an ‘SM over temp’ error. What can I do to correct this? FAQ

Error: SM over temp

The over temp error is common in a Service Module whose oil wick and diaphragm have become deficient. Power off the Service Module and HAPSITE and allow the power to drain from both instruments. Wait approximately one hour before turning on the instruments and attempting to complete the previous operation.

This is a temporary fix; to address this issue permanently, call technical support.

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What should be the average range of my air peak in the HAPSITE Smart? FAQ

HAPSITE: Average Range of Air Peak

The air peak, sometimes called the CO2 peak, is the first large peak present in all GC runs on the HAPSITE. This peak will be present near the 1:30 mark and typically have a TIC (Total Ion Chromatogram) between 1 and 3 million. The TIC will vary greatly between instruments and operators. TIC counts below 1 million indicate a completely operational instrument provided that IS peaks are present. TIC counts greater than 3 million indicate a possible leak.

A leak check is required to verify there is no excessive loss of nitrogen (See: “ I Have a Nitrogen leak, what should I do ”?). If a leak is present, the operator should contact technical support for assistance in correcting the leak. If no leak is found, the operator should conduct a PMCS to verify the instrument passes QC. If the instrument passes QC, the reason for the higher TIC count may a result of higher sensitivity to ions in the mass spectrometer.

For more questions regarding this issue please contact technical support.

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I have a Nitrogen leak in the HAPSITE Smart, what should I do? FAQ

Nitrogen Leak

Nitrogen leaks will occur after extended use of the instrument. The lines can become cracked and/or the fittings can become loose. Check the extent of the nitrogen leak. An instrument should not use more than 40kPa of Nitrogen during an operational run and should not lose more than 40kPa of reservoir pressure while in standby mode.

If an instrument is experiencing a leak, contact technical support. Many leaks can be corrected in the field with the aid of the technical support staff.

To complete this repair you will need

  • ¼” wrench
  • 7/16” wrench
  • 50/50 mixture of water and methanol
  • Glass Pasteur pipette

Remove both the yellow and grey covers and contact your technical support group. The technical support group will walk the operator through the steps of identifying the leak and correcting it while in the field. If unable to correct the issue in the field, technical support will guide the user to the next step.

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The fan in my HAPSITE Smart is making a loud noise, should I be concerned? FAQ

Loud HAPSITE Noise

There are three fans in the instrument:

  1. A board fan, located on the side of the card cage, is used to cool the main circuit boards of the instrument.
  2. A column fan, located on the back of the column module, is used to cool the column.
  3. A front door fan, located on the bottom of sample loop port, is used to cool the front panel board.

Dust or debris may accumulate in the instrument and block the fans. If this occurs the instrument will emit a loud, unusual noise. Operators should contact technical support to gain assistance in clearing any fan blockage.

For further questions or troubleshooting please contact Technical Support.

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What do I do if the Shimadzu QP 2010+ fails the PMCS due to retention time? FAQ

Adjusting Retention Time

  • Retention times can be adjusted by changing the pressure of the Shimadzu GC column.
  • The step-by-step procedure for adjusting the Shimdazu GC column pressure can be found in the attached document.

Contact technical support if further assistance is needed

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The auto-sampler does not go to the correct vial when sampling with the Shimadzu QP 2010+. What do I do? FAQ

Improper Auto-Sampler Function

  1. This error can occur for multiple reasons. The Single Step Injection method file for the Shimdazu may be corrupt. The corrupted file must be removed and a new copy of the file must be installed. If re-installing the method does not correct the issue, a complete re-installation of the software must be performed.
  2. A change in batch file from the original creation can also cause this issue. The most common cause is a line deleted from the dilution series. If a line is deleted, the user must save a new batch file before the next injection.

Contact technical support if further assistance is needed

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The PMCS guide for the Shimadzu QP 2010+ states 69 should be the base peak. Why is the base peak 18? FAQ

Incorrect Base Peak

  • A base peak of 18 when using the Shimadzu signifies that there is an abundant amount of water present in the system.
  • This is common if the instrument has recently been placed under vacuum.
  • The instrument needs 24-48 hours under vacuum to remove water from the system.

Contact technical support if further assistance is needed

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When I attempt a batch run on the Shimadzu QP 2010+, I press start and the auto-sampler does not move. What should I do? FAQ

Auto-Sampler Will Not Function

  • Ensure the Shimadzu has a green light on the mass spectrometer and gas chromatograph.
  • These lights indicate that the instrument is ready for analysis and must be green prior to beginning sampling.
  • Verify the batch file was constructed properly.
  • The attached step-by-step document titled “Batch File Setup” provides detailed instructions, with pictures, for constructing a proper batch file.
  • Open Cycle Composer to verify the auto-sampler is communicating with the software.
  • Ensure the auto-sampler is connected properly to the Shimadzu and the computer.

Contact technical support if further assistance is needed

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The HazMatID will not power on or is intermittently losing power what should I do? FAQ

Troubleshooting Power Issues

Ensure you have a good power supply by verifying a green light on the power block when it is plugged into an outlet. Try moving the power cord and to observe if there is a break in the line or a bad connection; watch as you move the cord to see if the instrument powers down. If the instrument powers on and off as you move the cord, the power cord is bad. If the green light is not lit when it is plugged in, the power cord is bad.

If the power cord appears to be good, attempt to power the instrument up on the battery. If the instrument powers up on the battery but not on shore power, check the fuse. Upgraded instruments with the blue 24-volt power cord will have a tan 5 amp fuse. All other instruments with the yellow 13.6-volt power cord will have a purple, 3 amp fuse. Change this fuse.

If the instrument is not properly powering up on battery power, ensure the batteries being used are good batteries. If there is any question that the batteries may not be good, acquire a new battery. A green light on the battery charger does not indicate the battery is good, just that it is charged to its full capacity. Batteries can be recalibrated by placing the battery in the left side of the battery charger and pressing the recalibrate button. The battery must then be allowed to fully recharge itself.

If the power problems persist despite the power cord, fuse and battery checks, a battery board located beneath the instrument seal may need to be replaced. If this is suspected, call technical support for further guidance.

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The HazMatID has a frozen pink screen what should I do? FAQ
Restart the instrument. If the pink screen continues, contact technical support for further guidance.

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The HazMatID is frozen at the login screen, what should I do? FAQ

Troubleshooting a Frozen Log-in Screen

Determine if the instrument is actually frozen or just moving extremely slow by observing the screen to see if the pointer is an arrow or an ‘I bar’? If the pointer is an arrow, this is an indication that the instrument may just be moving slowly. Attempt to shutdown the software. If successful in shutting down the software, access the desktop and remove the data files from the HazMatID. Refer to the “How Can I Get Data Files off of the HazMatID” FAQ to accomplish this.

If you are unable to exit the software, perform a hard shutdown of the HazMatID and then power the instrument back up, allowing the software to fully boot up before pressing any buttons. Once the instrument has reached the login screen, select [Shutdown] only once. If the instrument is allowing you to exit the software, then remove the data files from the instrument.

If the instrument is frozen with an ‘I bar’, it may be an indication of an issue with the laser or that the touch screen might be inoperable. To diagnosis the issue, first, power down the instrument. Next, attach the mouse and keyboard to the HazMatID. After ensuring correct installation of the mouse and keyboard, power it on. When the instrument reaches the login screen, check to see if it can be controlled by the mouse and keyboard. If the instrument is functioning, the issue is an inoperable touch screen. The user will need to contact technical support to resolve the issue but can complete their mission using the mouse and keyboard. If the instrument does not function with the mouse and keyboard, the issue is with the laser and the operator should contact technical support.

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The HazMatID battery will not seat properly, how can I correct this issue? FAQ
If the battery for the HazMatID will not seat properly, check the fins in the port for damage. If the fins have minor damage, you can attempt to straighten them and slide the battery in. If the fins have major damage or if any of the fins are broken off, contact technical support.

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The HazMatID has a frozen gray or blue screen, what should I do? FAQ
Restart the instrument. If the frozen gray screen continues, contact technical support for guidance.

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The instrument does not properly save the correct time and date, what can I do? FAQ

Troubleshooting Saving the Correct Time and Date

This may be an indication that the BIOS battery is going bad. Other indications that this battery is going bad include a reoccurring split screen or the instrument continually restarting itself. Also, if the instrument is not saving any of its BIOS settings, the battery may be going bad. Contact technical support for guidance with this issue.

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Why does the HazMatID have a lot of noise in the background when trying to run a sample? FAQ

Lowering Background Noise

To decrease background noise, ensure the sample area is very clean. The sample area should always be cleaned with alcohol before trying to use the HazMatID. If the HazMatID still has a lot of noise in the background, interference could be the issue. The interference could be due to the HazMatID being too close to power lines, medical equipment and even some cell phones. If you suspect that the background noise is being caused by interference, move the instrument to an open location away from any potential sources of interference.

For more questions contact technical support.

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What should I do if the sample press arm is broken? FAQ
If this occurs, please contact technical support.

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The IdentiFINDER is locking up, the screen is frozen and the only way to it off is to pull the power source , what should I do? FAQ
If the IdentiFINDER is locking up or freezing this is an indication of an internal error and cannot be remedied at the user level. If this occurs contact technical support.

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Why is the glovebox losing pressure? FAQ

Checking for Leaks in the Glovebox

There are multiple places that can cause a leak within the glovebox system.

Troubleshooting

  • When testing the glovebox system make sure that the levers on the inlet and outlet valves are sealed off. To do this the valve handle should be perpendicular to the inlet or outlet pipe.
  • It may be possible to isolate the location of the leak by sealing off all valves including the glovebox pass-through valve on the back right. If the pass-through valve is sealed off then the pressure reading should only come from inside of the glovebox. If the leak is no longer present when the pass-through is sealed off then the leak originates from the pass-through box on the right.
  • Check the gloves to see if there are any rips present and check the glove o-ring to make sure it is securely on the gloves.
  • Check the gaskets of the pass through and see if there is a good resistance when closing the door.
  • Check the window for large hairline cracks. These most typically appear at the connecting joint on the pass through box.
  • Check to make sure there are no loose nuts.

For more questions regarding this issue call Technical Support.

Reference: Common Pressure Leak Errors

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My headspace will not heat-up correctly, how do I fix this? FAQ
If the transfer line is the component not heating up then try switching the transfer line of the headspace. If there is a problem with the oven then something is wrong with the control board and you’ll will need to contact technical support for additional help.

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How do I ensure the proper orientation of my Headspace Needle? FAQ
When changing a Headspace Needle take care not to reverse the flow of N2 in the HSS. If your instrument has stickers indicating the N and S positions (Nitrogen and Sample), use a fine point sharpie to indicate these positions. This will help identify the positions in the event of the stickers mobilizing. If you have no indicators of orientation or it appears your stickers have mobilized, you can pull the PEEK Union out of the Headspace and observe two carrier lines.The GREEN line will indicate for the correct position for the skinny portion (Nitrogen) of the Needle. The BROWN line is the indicator for the correct position of the fatter portion (Sample) of the Needle. Reversing the Needle orientation will cause severe malfunctions in your overall GC/MS system. For more questions regarding this issue call technical support.

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How do I know if my Service Module is working properly? FAQ
A good indicator is the Turbo Speed and Turbo Current. The speed should be 1500 Hz with a current less than 1.0 A. To check the functionality of the Service Module, a Preventative Maintenance Check and Service (PMCS) can be preformed. See the attached documents for directions on how to perform this task call technical support.

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What can the IlluminatIR identify? FAQ

What can the IlluminatIR identify?

• Condensed phase materials • Solids • Liquids • Pastes • Organic compounds • Drugs (legal or otherwise) • Fibers • Particles • Inorganic compounds • Water • Oxides (rust, talc, etc.) • Mineral acids (sulfuric, nitric, etc.)

For detailed instructions please see attached document.

For further questions or troubleshooting please contact technical support.

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What can the IlluminatIR NOT Identify? FAQ

What can the IlluminatIR NOT Identify?

• Elemental substances • Metals (aluminum, iron, etc.) • Non-metals (sulfur, phosphorus, etc.) • Binary ionic salts (NaCl, CaCl2, etc.) • Dilute aqueous solutions

For further questions or troubleshooting please contact technical support.

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What are the causes of poor results on the IlluminatIR? FAQ

What are the causes of poor results on the IlluminatIR?

Preparation:

Sample Thickness - Too thin of a sample will look very “grassy” or noisy. A different particle needs to be analyzed or more scans should be performed. A thick sample will have an absorbance greater than 0.8 and top out the peaks. The sample should be flattened or the operator should move to a different part of the slide.

Sample Flatness:

The sample must be flat on the slide. If the sample is not flat the baseline will not be flat. If the sample is not pressed flat on the slide, a baseline correct can be used in post processing, or another particle should be analyzed.

Measurement:

Sample not centered in aperture - If the sample is not centered the result will again be “grassy” or noisy. The sample should be centered and re-analyzed.

Aperture size incorrect:

The aperture selected should not be greater than 20% of the particle being analyzed. A baseline that tilts upward from right to left is considered to be a result of scatter. A smaller aperture should be selected and a new background and sample analyzed.

Old Background:

Upward- or downward -pointing peaks near 3800, 2300 and 1600 cm-1 in sample absorbance spectrum indicates high abundance of H2O and CO2. A new background should be conducted and the sample should be re-analyzed.

Sample:

Granular - Move to a different part of the slide and re-analyze the sample.

Reflective - When a sample is reflective negative peaks are observed in the results. Prepare a thinner sample or move to a different particle and re-analyze.

Too Small - Too small of a sample will look very “grassy” or noisy. Find a larger particle with same spectral features.

For detailed instructions please see attached document.

For further questions or troubleshooting please contact technical support.

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An error message appears during the calibration of the IdentiFINDER: "Unknown source present. Remove all sources and press AGAIN." What is causing this error? FAQ
This error message on the IdentiFINDER indicates that the radiation background is too high to find the correct gamma line or that the noise level is not adjusted properly. This can be fixed by checking for the presence of radiation sources or leaving the area of increased background activity. Once the instrument is in a suitable environment, away from radiation sources and background activity, then the calibration can be attempted again. For further questions please contact technical support.

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The charging lamp on the back of the IdentiFINDER does not come on, how do I know if the batteries are charging? FAQ
The charging lamp does not come on when the alkaline battery pack is inserted because the instrument recognizes that alkaline batteries should not be charged. If the rechargeable nickel metal hydride battery pack is inserted and the charging lamp does not come on, it may indicate that the charger is bad. To determine if the charger is working properly there is an external power light next to the charging lamp and this light should be on when the instrument is plugged in. If the charging lamp is not on, and the external power light is on, it can be determined that the batteries are charging by looking at the top left corner of the dose rate screen. The voltage observed should be greater than 6 to ensure that the charger is working properly. For further questions please contact Technical Support.

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An error message appears while trying to calibrate the IdentiFINDER, "Cannot adjust fine gain. Remove all sources and press AGAIN." How can I correct this error? FAQ
This particular error while calibrating the IdentiFINDER can be caused by radiation sources in the area, a weak calibration source, or by an extreme change in temperature. To overcome this error remove all sources or radiation and/or try a different cailbration source. If the area is particularly hot or cold wait for the IdentiFINDER to adjust to the external temperatures. For further questions please contact technical support.

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Why is my Ahura FirstDefender taking a long time to complete a scan? FAQ

Why is my FirstDefender taking so long to complete a scan.

There are several factors that affect the length of the Ahura FirstDefender scan.

  1. If you are performing a regular scan, ensure the unit is in Auto mode and not in Library Mode.
  2. If you are conducting a point-and-shoot scan, make sure the vial compartment is empty.
  3. If the substance has a weak molecular signal, is emitting fluorescence, or is present at very low concentrations; the unit will need several minutes to analyze.
  4. To determine the relative strength of the molecular signal and fluorescence, press the down arrow during the scan. A screen will appear showing the molecular signal strength and fluorescence.
  5. If you are scanning a powder on a hard surface, a solid material, or a droplet of liquid; use the signal meter to help determine the best spot to point the instrument.

For more questions regarding the issue, please contact technical support.

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How do I determine the best position to perform a point-and-scan analysis on the FirstDefender? FAQ

Best Position for Point-and-Scan Analysis

Use the Signal Meter on the FirstDefender to help you align the sample:

  1. Select Scan in the main menu and press the Enter Key. The Go screen will appear.
  2. Press the down arrow until Signal Meter is highlighted; press the right arrow until On appears.
  3. Press the Scan key to start the scan in the normal manner.

When the scan starts, the screen will show the Signal Strength Meter. Several seconds after the scan starts, bars illuminate to display the strength of the signal. If only a few bars are illuminated, adjust the position of the unit relative to the sample and wait 2 seconds. If this improves the sample position, more bars will illuminate, indicating a higher signal strength. When the unit receives a strong signal, it will automatically begin a scan. The user can start a scan manually at anytime by pressing the Enter key.

For more questions regarding this issue, please contact technical support.

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D5100RM_(En)02 Manuals & SOPs
Nikon D5100 Owners Manual

Sample Collection Manuals & SOPs

Sample Collection

There are two methods of collecting a sample for the GasID. The Thermal Desorption sample collection method involves using a sorbent tube and the thermal desorption sampling module while the Tedlar Bag method involves using a Tedlar bag and the Tedlar Bag Sampling Module. Generally, the Thermal Desorption method should be used, however, the Tedlar Bag method should be used for incidents involving high concentration environments and/or sampling of inorganic materials.

The attached document details how to obtain samples using a desorption method and a tedlar bag method.

GAS004

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GASID Installing and Updating Libraries Manuals & SOPs

Installing and Updating Libraries

Keeping the correct libraries installed and up to date on the GasID is crucial to obtaining accurate positive identifications of unknown samples. The following guide illustrates how to update the GasID libraries. Contact Technical Support before making any changes to the libraries.

GAS005

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Locating and Transferring Data Files Manuals & SOPs

Locating and Transferring Data Files

The following is a guide for locating data files on the GasID and transferring these files to an external memory.

Locating files on the GasID

  1. Access the computer desktop.
    • Shutdown the GasID software by selecting [Shutdown].
    • Select [Shutdown].
  2. Select [Start] and then select [My Computer]
  3. Select [GASID (C:)]
  4. Select [SmithsDetection]
  5. Select [QualID]
  6. Select [GasID]
  7. Select [Data]
  8. The data files are placed in folders according to the incident name and sample ID for each run.
    • The incident name will be what was entered before the sample was collected.
    • The performance validations are also saved in the data folder.

Exporting files from a sample that was just collected.

  1. On the results screen, select [VISUAL COMPARE].
  2. On the compare screen, click [EXPORT REPORT].
  3. Select the correct external memory to save the data.
    • If you have just attached the external memory drive to the instrument, it may not recognize it right away. Back out of this screen and then restart from step 2 once the external drive has been recognized.
  4. Select either [EXPORT ENTIRE INCIDENT] or [EXPORT SAMPLE DATA FILE] depending on which type of data is being saved.
    • If you want every sample from a particular incident then choose [Export Entire Incident].
    • If you want a single sample from an incident then choose [Export Sample Data File].

Exporting files from a previous run

  1. Click the [ADVANCED FEATURES] button after logging on to the system.
  2. Click [VIEW PREVIOUS RESULTS].
  3. Highlight the data file that is being exported and then select [EXPORT TO DISK].
  4. Select the correct external memory drive for saving the data and then select either [EXPORT ENTIRE INCIDENT] or [EXPORT SAMPLE DATA FILE] depending on which type of data is being saved.

For a more detailed guide containing pictures refer to the attached guide.

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GAS007 - Information on removing data files from the GasID.

FirstDefender PMCS Guide Manuals & SOPs
The PMCS verifies the functional status of the FirstDefender. If a PMCS is performed on a regular basis it can help an operator diagnose issues before the system crashes or becomes non mission capable.

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TruDefender PMCS Guide Manuals & SOPs
The PMCS verifies the functional status of the TruDefender. If a PMCS is performed on a regular basis it can help an operator diagnose issues before the system crashes or becomes non mission capable.

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The Concentrator Guide Manuals & SOPs

The Concentrator

This document will cover the purpose and uses of the concentrator as it applies to the HAPSITE® GC/MS. It is intended to be a guide for how to use the concentrator(s), as well as how to ensure that the data collected when utilizing a concentrator is valid.

What is a concentrator?

The concentrator is a sample collection device which allows an operator to obtain a larger volume of sample than the traditional sample loop. The concentrator is a glass tube with a heater coil attached to it. The tube is then packed with different types of sorbent, and capped at both ends with inert glass wool.

The attached guide contains information on the types, use, and installation of concentrators for the Hapsite system.

For more information regarding this issue please contact technical support.

AID003

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Exporting a Tune Report Manuals & SOPs

Exporting a Tune Report

Exporting a tune file to text is done so that it can be sent to technical support to aid in troubleshooting. To export a tune report to text, use the following steps:

  1. From the main Smart or Plus IQ software window select [File].
  2. Select [View Tune Reports].
  3. Select [Default.tun] and then [OK].
  4. Select the desired tune from tunes listed by date.
  5. Select [Export to Text File].
  6. Save the text file.
  7. Send the file to technical support or attach to PMCS.

Refer to the attached document for a step by step guide containing pictures.

For more questions regarding this issue please contact Technical Support.

HAP118

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ORTEC Micro-Detective-HX Manual Manuals & SOPs
The user's manual for the ORTEC Micro-Detective-HX is attached to this entry. The manual will explain the functionality of the instrument and walk the user through its operation. The table of contents is as follows: Safety Instructions and Symbols, Cleaning Instructions, Introduction, System Overview, Getting Started, Menu Quick Reference, Monitoring and Measuring with the Micro-Detective-HX, Replay - Reviewing Saved Survey Files, File Transfer To PC in Windows 7, XP, and 2000, Troubleshooting, Appendix A: Other Administrator-Level Features, Appendix B: HX Radionuclide Library, and Appendix C: Specifications.

Service Module Guide Manuals & SOPs
The attached document is a guide to how to use the Service Module. SEM007

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AreaRae PMCS Checksheet Manuals & SOPs
Attached is a hard copy of the AreaRae PMCS Checksheet: ARE001.

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ORTEC Micro-Detective-HX PMCS Checksheet Manuals & SOPs
Attached is a electronic copy of the ORTEC Micro-Detective-HX PMCS Checksheet: OHX001. It is a checksheet with straightforward questions that will give the user a comprehensive list of items and functions to check during a routine PMCS. These checksheets, when completed, give the reader an overview of the status of the instrument.

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IBAC FIDO B2 PMCS Checksheet Manuals & SOPs
Attached is a electronic copy of the IBAC FIDO B2 PMCS Checksheet: IBF001. It is a checksheet with straightforward questions that will give the user a comprehensive list of items and functions to check during a routine PMCS. These checksheets, when completed, give the reader an overview of the status of the instrument.

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Sabre Centurion II G 450 Manual Manuals & SOPs
Operators manual for the Sabre Centurion II G 450.

Sabre Centurion II G 460 Manual Manuals & SOPs
Operator Manual for the Smiths Centurion II 460 G.

Cylinder 4500 psi 60 min PMCS Checksheet Manuals & SOPs
The hard copy of the Interspiro 4500/60 PMCS checksheet is attached. This sheet is also embedded and the embedded copy should be used whenever possible. BTL001

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Changing the MultiRae Pro Calibration Gas Manuals & SOPs
To change the calibration gas for the PID and LEL sensors select [Change Gas] then choose the desired gas from one of the listed categories. See the attached document for an illustrated explanation of changing the calibration gas. MUR007

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MultiRae Pro: Conducting a multi-Sensor Span Calibration Manuals & SOPs
The multi- Sensor Span Calibration lets you perform a span calibration on multiple sensors simultaneously. It requires using the appropriate span gas and that the concentration labeled on the gas cylinder matches the concentration programmed in the MultiRAE Pro. Follow the illustrated instructions below to perform this calibration. MUR008

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MultiRAE Pro: Removing and Installing the Rubber Boot Manuals & SOPs

MultiRAE Pro: Removing and Installing the Rubber Boot

The illustrated instructions for how to remove and install the rubber boot are attached below. In addition, these instructions are included in the list of FAQs for the MultiRAE Pro.

MUR011

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What preventative maintenance should I do for the IBAC, and at what frequency? Manuals & SOPs

The recommended preventive maintenance for the IBAC 2 is:

  • Replace Inlet Screen every 6 months
  • Clean Air Inlet every 3 months or when there is a Pressure Fault Error
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    HazMatID Elite PMCS Checksheet Manuals & SOPs

    HazMatID Elite PMCS Check Sheet

    The hard copy of the HazMatID Elite PMCS Check Sheet is attached. This form is also embedded and the embedded form should be used whenever possible.

    HAE001

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    My computer is not communicating with the HAPSITE Smart, what should I do? FAQ

    Communication Troubleshooting

    Check to make sure the correct cable is being used and that it is securely plugged into both the HAPSITE and the computer. If another crossover cable is available see if communication is established with that cable. Make sure the IP address and network settings are correct on the computer. The subnet mask and IP address should match what is on the HAPSITE except for the third number in the IP address should be different on the laptop. Make sure there are no firewalls or protection software that might be blocking the communication. Please contact technical support for further troubleshooting.

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    What do I do when the HazMatID displays a white screen of death and will not revive? FAQ

    Reviving the HazMatID

    Ensure the correct power supply is being used. An upgraded HazMatID will have a momentary toggle switch, a 5 amp fuse, and a blue mark for the blue 24 volt power supply. A HazMatID that has not been upgraded will have an on/off power switch, a 3 amp fuse, and a yellow mark for the yellow 13.6 volt power supply.

    If the correct power supply is being used and the HazMatID is still displaying a white screen please contact technical support.

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    Where can I find data files on the HazMatID? FAQ

    Locating the HazMatID Data Files

    The data files are stored in the local disc (C:/ drive). They can be found by using the following pathway: C:/sensIR/QualID/HazMatID/Data. The performance standard files are arranged and labeled according to their date.

    There are two files generated for each sample. One is a .sir file and the other is a .src file. These files are stored in an additional folder within the data folder. When entering the sample information the incident name becomes the folder name and the sample name becomes the file name.

    For further questions please contact technical support.

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    Communication between the HAPSITE Smart and the computer is sporadic, what should I do? FAQ

    HAPSITE Communication Issues

    If the HAPSITE® and computer are having problems maintaining consistent communication you may not be able to access data or the tune report on the computer. In addition the tune icon may be missing or grayed out. Faulty or inconsistent communication is also indicated by a blue X over the HAPSITE® icon.

    Check to make sure the access level, found in Smart IQ under the tools menu, is set to Advanced. Next, verify that this computer’s IP address settings are correct.

    To navigate to the Computer IP settings go to Start > Control Panel > Network and Sharing Center. From there click the Connection listed below the "Connect or disconnect" area. This open up the Wireless Network Connection Status window. From there click Properties then select Internet Protocol Version 4. This is where the necessary IP can be changed.

    The IP address on the computer should differ from that of the HAPSITE® in that the third set of number should have 128 added to it. For example: if the HAPSITE® IP address is 10.210.1.114 then the IP address for the computer should be 10.210.129.114. Lastly, the computer will need to be rebooted. A reboot is vital to ensure complete communication.

    For further questions or troubleshooting please contact technical support.

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    My HAPSITE Smart will not run due to the following error message: “MS Pressure High” or “Ion Pump Failure”. What can I do? FAQ

    HAPSITE Error: MS Pressure High or Ion Pump Failure

    This error is an indicator of a problem with either the NEG Pump or the Ion Pump. First, determine the source of the error. Open the last several tune reports and check the MS pressure on each. If the pressure was increasing from tune to tune then it is likely that the error resulted from the NEG Pump. Alternatively, attach the instrument to the service module and run a sample loop using the service module as the vacuum source. If the sample loop method is successful then the problem most likely is with the NEG pump.

    Check the NEG pump hours under the service module tab. If the NEG has fewer than 80 hours a NEG bakeout followed by reactivation should be attempted. If the NEG pump has over 80 hours, it may need to be replaced. Call technical support before baking out or replacing the NEG pump.

    If the MS pressure has not been increasing, or if the HAPSITE® will not attach to or run a successful sample loop on the service module then the problem is most likely ion pump related. Please call technical support before proceeding further.

    For further questions or troubleshooting please contact technical support.

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    What do I do when my HAPSITE Smart NEG Pump won't heat up or cool down? FAQ

    HAPSITE NEG Pump Issues

    Check the NEG pump hours under the service module tab. If the NEG has fewer than 80 hours a NEG bakeout followed by reactivation should be attempted. If the NEG pump has over 80 hours, it may need to be replaced. Contact technical support before baking out or replacing the NEG pump.

    For further questions or troubleshooting please contact technical support.

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    My headspace will not power on, how do I fix this? FAQ

    Troubleshooting Headspace Power

    First, look at the AC/DC power supply and check if the connector has any bent or missing pins. Once you’ve done this, see if the headspace will power-up by using a battery to try to narrow down the problem. You can also try to power on the headspace by using a different power supply.

    Please call technical support for further information and questions.

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    How do I create an Unknown Identification Report for the HAPSITE Smart? FAQ

    Creating Unknown Identification Report

    A UIR is generated to determine the concentrations for compounds of interest. The following steps detail how to generate the report.

    1. Open Functions from the top tool bar in IQ program and click ID Unknowns. Select GC/MS and check the box for Select Method First, then click OK.
    2. Ensure that the HAPSITE® bubble is checked and select the appropriate method from the folders available.
    3. Click Browse from the ID Unknowns Data box and choose the correct data file from the available folders on the HAPSITE®.
    4. Press Start once the file is loaded. The report can be view as is or it can be exported to an Excel file.

    For further questions or troubleshooting please contact Technical Support.

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    What should I do if my autotune fails to complete on the HAPSITE Smart? FAQ

    Autotune Failure Troubleshooting

    A good first step when addressing an autotune failure is to reload an old tune file and then see if the instrument is able to autotune from that tune file. If it is still unable to autotune, manually tune the instrument. If this is still unsuccessful then tune patches may have to be updated. If this is also unsuccessful then the software and tune patches may need to be updated in succession.

    Contact technical support if the instrument will not autotune after the above steps are completed.

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    What can I do to increase my chances of getting a good match with the HazMatID? FAQ

    Enhancing Spectral Matches

    Ensuring a good spectrum will increase the chances of a good match and identification for unknowns. The best spectra will be obtained by following the guidelines below:

    1. Clean the diamond by rinsing with methanol or rubbing alcohol. Wipe gently to remove excess rinsing liquid and allow the diamond to dry before continuing measurement.
    2. Measure the background immediately before measuring the sample. View the background spectra. It should be flat with no peaks present, and with minimal "noise". If the background contains any of these, then re-run the background. Do not let time elapse between background and sample measurement.
    3. Apply the sample. The baseline should be flat and smooth. The absorbance should be greater than 0.1. and all peaks should be positive.

    For further assistance contact technical support.

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    My computer will not read the wireless card, what should I do? FAQ
    The correct driver must be loaded onto the computer to enable it to read the wireless card. The wireless card has a label with the name and model number. Using the web, look for the correct driver for the wireless card and install it on the computer. Once the computer is reading the wireless card, contact technical support and refer to the document titled, “Troubleshooting Wireless Connection” to allow the computer and HazMatID to communicate wirelessly. For additional questions on this issue call technical support.

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    I was in the middle of a sample run and was kicked out of the software, what should I do? FAQ

    Preventing Software Issues

    You must enter an incident and sample name when running the HazMatID. These names must be entered with no special characters or punctuation. This is because the instrument saves the data using the incident and sample names. The incident name becomes the folder name and the sample name becomes the file name. If there is no incident or sample name, or if the instrument cannot save the data due to special characters, the software will stop and you will be unable to obtain data.

    For more questions contact technical support.

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    How do I save a file from the computer or HAPSITE Smart for review by another computer? FAQ

    HAPSITE: Transferring Data Files to a Computer

    Data files can be transferred from the HAPSITE® to a different computer very easily. If a data file is open on the HAPSITE®, a floppy disk can be inserted into front panel and saved from the front of the HAPSITE®. The instrument will save the file to the disk and the disk can be taken to any computer with the correct software. If the file is open on the laptop computer the data can be saved by selecting [Save As] and then choosing the desired location for the file.

    Files can also be transferred on the computer by using the file manager icon in the SmartIQ Software. Using this icon, files can be found on the HAPSITE® and then transferred to a data stick or cd by pressing copy. The files will then be ready for view on another laptop.

    If there are any further questions call technical support.

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    Under system status the IdentiFINDER is indicating that the backup battery is bad, what do I do? FAQ

    The backup battery is also known as the bio battery. This battery cannot be replaced as it is soldered to the motherboard. If the system status indicates that this battery is bad, contact technical support.

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    After startup the IdentiFINDER gives an error of: “Real time =0,” during the calibration, how can I fix this? FAQ

    "Real time = O" is an indicator of an IdentiFINDER internal error. There is no user level solution for this error. If this occurs please contact technical support.

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    When performing regular maintenance the IdentiFINDERdoes not properly identify Cadmium 109. How can I get it to identify CD-109? FAQ
    The IdentiFINDER may not identify CD-109 due to the library setup not matching the library Cadmium 109 is in. Do not change any library settings under the isotope list for any reason. However the library the instrument is using as a reference can be changed; to do this please refer to the document entitled "Changing the IndentiFINDER Search Library". For additional help contact technical support.

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    I am receiving a GC controller error on the HAPSITE Smart, what can I do? FAQ

    GC Controller Error

    A GC controller error is the inability of the GC card to receive information from the GC. The reasons for this are:

    1. Improper Dip switch settings on GC card.
    2. A GC Card that is not seated in Motherboard correctly.
    3. A damaged GC to GC Card cable.
    4. A damaged GC.

    An operator who receives the GC controller error should contact technical support. Technical Support will then guide the operator through diagnosing which of the above reasons has caused the issue.

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    While running the HAPSITE Smart, the concentrator broke. What should I do? FAQ

    Broken HAPSITE Concentrator

    A concentrator can break in two distinct ways. One is a visible break which can be seen through inspection of the concentrator. If a break is visible the following steps should be taken:

    1. Remove and discard the broken concentrator tube.
    2. Obtain safety glasses and canned air (micro-duster).
    3. With your glasses on, position the tube at the end of the micro-duster so that it is directed straight down into the lower sample loop port.
    4. Release the micro-duster by pulling the trigger in short bursts to remove any broken pieces of glass that may be present in the housing.
    5. Install a new concentrator and continue with analysis.

    The second possibility is that the concentrator has a hairline fracture in the glass tube. This fracture is often invisible to the naked eye. The best way to isolate this deficiency is to try to complete the concentrator method with a new concentrator installed.

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    I am receiving an Electron Multiplier Error on the HAPSITE Smart Plus, is there anything I can do in the field? FAQ

    Electron Multiplier Error

    The Electron Multiplier (EM) collects the signal from the ionized sample. It is comprised of two parts:

    1. The Channel: where high voltage (500-2400 volts) is applied. The high voltage is negatively charged thus attracting the positively charged ions.
    2. The Horn: where the signal is gathered from the channel and transmitted to the pre amp board.

    A functional EM can be determined by checking the noise versus the EM voltage. The operational range for an EM is 800-2400 volts. As the EM volts increase so should the noise (threshold and baseline). Thus, if the EM voltage is 2400 and the noise is less than 400 the EM should be replaced. If the EM is 2400 and the noise is 1000, then not enough sample is being sent and the ionizer needs to be replaced.

    If an instrument has a high EM voltage and low noise value please contact Technical Support. Alternatively, the instrument may display an error stating, “Electron Multiplier Error”. This error can be the result of several items:

    1. A consumed EM
    2. A deficient or damaged RF board
    3. A deficient or damaged Electrometer.

    If an operator receives this error they should contact technical support for further assistance.

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    What can the HAPSITE Smart detect and what are its limitations? FAQ

    HAPSITE Limitations

    The HAPSITE® can detect a wide range of volatile chemicals. These chemicals must have the following physical properties in order to be detected by the HAPSITE®.

    1. Boiling point less than 250 degrees Celsius.
    2. An AMU size of 42 to 300.
    3. Ph of 2-11.
    4. Less than 12 Carbon molecules.

    For further details regarding what this unit can detect refer to the attached documentation titled "HAPSITE GC/MS Overview".

    For further questions or troubleshooting please contact Technical Support.

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    I am picking up IS in my MsSurvey runs on my HAPSITE Smart, is this normal? FAQ

    IS in MsSurvey

    A small amount of IS present in the system is normal. IS can be left in the GC after running GC/MS methods. This leads to enough ions being present for the instrument to identify an IS chemical. An operator should only be concerned if the instrument is unable to detect the stimulant due to interference with IS peaks. Interference indicates an issue with the ten port valve. Call technical support for further guidance with this issue.

    For more questions regarding this issue please contact technical support.

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    While running the HAPSITE SMART on the Service Module, I received an ‘SM over temp’ error. What can I do to correct this? FAQ

    Error: SM over temp

    The over temp error is common in a Service Module whose oil wick and diaphragm have become deficient. Power off the Service Module and HAPSITE and allow the power to drain from both instruments. Wait approximately one hour before turning on the instruments and attempting to complete the previous operation.

    This is a temporary fix; to address this issue permanently, call technical support.

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    What should be the average range of my air peak in the HAPSITE Smart? FAQ

    HAPSITE: Average Range of Air Peak

    The air peak, sometimes called the CO2 peak, is the first large peak present in all GC runs on the HAPSITE. This peak will be present near the 1:30 mark and typically have a TIC (Total Ion Chromatogram) between 1 and 3 million. The TIC will vary greatly between instruments and operators. TIC counts below 1 million indicate a completely operational instrument provided that IS peaks are present. TIC counts greater than 3 million indicate a possible leak.

    A leak check is required to verify there is no excessive loss of nitrogen (See: “ I Have a Nitrogen leak, what should I do ”?). If a leak is present, the operator should contact technical support for assistance in correcting the leak. If no leak is found, the operator should conduct a PMCS to verify the instrument passes QC. If the instrument passes QC, the reason for the higher TIC count may a result of higher sensitivity to ions in the mass spectrometer.

    For more questions regarding this issue please contact technical support.

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    I have a Nitrogen leak in the HAPSITE Smart, what should I do? FAQ

    Nitrogen Leak

    Nitrogen leaks will occur after extended use of the instrument. The lines can become cracked and/or the fittings can become loose. Check the extent of the nitrogen leak. An instrument should not use more than 40kPa of Nitrogen during an operational run and should not lose more than 40kPa of reservoir pressure while in standby mode.

    If an instrument is experiencing a leak, contact technical support. Many leaks can be corrected in the field with the aid of the technical support staff.

    To complete this repair you will need

    • ¼” wrench
    • 7/16” wrench
    • 50/50 mixture of water and methanol
    • Glass Pasteur pipette

    Remove both the yellow and grey covers and contact your technical support group. The technical support group will walk the operator through the steps of identifying the leak and correcting it while in the field. If unable to correct the issue in the field, technical support will guide the user to the next step.

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    The fan in my HAPSITE Smart is making a loud noise, should I be concerned? FAQ

    Loud HAPSITE Noise

    There are three fans in the instrument:

    1. A board fan, located on the side of the card cage, is used to cool the main circuit boards of the instrument.
    2. A column fan, located on the back of the column module, is used to cool the column.
    3. A front door fan, located on the bottom of sample loop port, is used to cool the front panel board.

    Dust or debris may accumulate in the instrument and block the fans. If this occurs the instrument will emit a loud, unusual noise. Operators should contact technical support to gain assistance in clearing any fan blockage.

    For further questions or troubleshooting please contact Technical Support.

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    What do I do if the Shimadzu QP 2010+ fails the PMCS due to retention time? FAQ

    Adjusting Retention Time

    • Retention times can be adjusted by changing the pressure of the Shimadzu GC column.
    • The step-by-step procedure for adjusting the Shimdazu GC column pressure can be found in the attached document.

    Contact technical support if further assistance is needed

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    The auto-sampler does not go to the correct vial when sampling with the Shimadzu QP 2010+. What do I do? FAQ

    Improper Auto-Sampler Function

    1. This error can occur for multiple reasons. The Single Step Injection method file for the Shimdazu may be corrupt. The corrupted file must be removed and a new copy of the file must be installed. If re-installing the method does not correct the issue, a complete re-installation of the software must be performed.
    2. A change in batch file from the original creation can also cause this issue. The most common cause is a line deleted from the dilution series. If a line is deleted, the user must save a new batch file before the next injection.

    Contact technical support if further assistance is needed

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    The PMCS guide for the Shimadzu QP 2010+ states 69 should be the base peak. Why is the base peak 18? FAQ

    Incorrect Base Peak

    • A base peak of 18 when using the Shimadzu signifies that there is an abundant amount of water present in the system.
    • This is common if the instrument has recently been placed under vacuum.
    • The instrument needs 24-48 hours under vacuum to remove water from the system.

    Contact technical support if further assistance is needed

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    When I attempt a batch run on the Shimadzu QP 2010+, I press start and the auto-sampler does not move. What should I do? FAQ

    Auto-Sampler Will Not Function

    • Ensure the Shimadzu has a green light on the mass spectrometer and gas chromatograph.
    • These lights indicate that the instrument is ready for analysis and must be green prior to beginning sampling.
    • Verify the batch file was constructed properly.
    • The attached step-by-step document titled “Batch File Setup” provides detailed instructions, with pictures, for constructing a proper batch file.
    • Open Cycle Composer to verify the auto-sampler is communicating with the software.
    • Ensure the auto-sampler is connected properly to the Shimadzu and the computer.

    Contact technical support if further assistance is needed

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    The HazMatID will not power on or is intermittently losing power what should I do? FAQ

    Troubleshooting Power Issues

    Ensure you have a good power supply by verifying a green light on the power block when it is plugged into an outlet. Try moving the power cord and to observe if there is a break in the line or a bad connection; watch as you move the cord to see if the instrument powers down. If the instrument powers on and off as you move the cord, the power cord is bad. If the green light is not lit when it is plugged in, the power cord is bad.

    If the power cord appears to be good, attempt to power the instrument up on the battery. If the instrument powers up on the battery but not on shore power, check the fuse. Upgraded instruments with the blue 24-volt power cord will have a tan 5 amp fuse. All other instruments with the yellow 13.6-volt power cord will have a purple, 3 amp fuse. Change this fuse.

    If the instrument is not properly powering up on battery power, ensure the batteries being used are good batteries. If there is any question that the batteries may not be good, acquire a new battery. A green light on the battery charger does not indicate the battery is good, just that it is charged to its full capacity. Batteries can be recalibrated by placing the battery in the left side of the battery charger and pressing the recalibrate button. The battery must then be allowed to fully recharge itself.

    If the power problems persist despite the power cord, fuse and battery checks, a battery board located beneath the instrument seal may need to be replaced. If this is suspected, call technical support for further guidance.

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    The HazMatID has a frozen pink screen what should I do? FAQ
    Restart the instrument. If the pink screen continues, contact technical support for further guidance.

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    The HazMatID is frozen at the login screen, what should I do? FAQ

    Troubleshooting a Frozen Log-in Screen

    Determine if the instrument is actually frozen or just moving extremely slow by observing the screen to see if the pointer is an arrow or an ‘I bar’? If the pointer is an arrow, this is an indication that the instrument may just be moving slowly. Attempt to shutdown the software. If successful in shutting down the software, access the desktop and remove the data files from the HazMatID. Refer to the “How Can I Get Data Files off of the HazMatID” FAQ to accomplish this.

    If you are unable to exit the software, perform a hard shutdown of the HazMatID and then power the instrument back up, allowing the software to fully boot up before pressing any buttons. Once the instrument has reached the login screen, select [Shutdown] only once. If the instrument is allowing you to exit the software, then remove the data files from the instrument.

    If the instrument is frozen with an ‘I bar’, it may be an indication of an issue with the laser or that the touch screen might be inoperable. To diagnosis the issue, first, power down the instrument. Next, attach the mouse and keyboard to the HazMatID. After ensuring correct installation of the mouse and keyboard, power it on. When the instrument reaches the login screen, check to see if it can be controlled by the mouse and keyboard. If the instrument is functioning, the issue is an inoperable touch screen. The user will need to contact technical support to resolve the issue but can complete their mission using the mouse and keyboard. If the instrument does not function with the mouse and keyboard, the issue is with the laser and the operator should contact technical support.

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    The HazMatID battery will not seat properly, how can I correct this issue? FAQ
    If the battery for the HazMatID will not seat properly, check the fins in the port for damage. If the fins have minor damage, you can attempt to straighten them and slide the battery in. If the fins have major damage or if any of the fins are broken off, contact technical support.

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    The HazMatID has a frozen gray or blue screen, what should I do? FAQ
    Restart the instrument. If the frozen gray screen continues, contact technical support for guidance.

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    The instrument does not properly save the correct time and date, what can I do? FAQ

    Troubleshooting Saving the Correct Time and Date

    This may be an indication that the BIOS battery is going bad. Other indications that this battery is going bad include a reoccurring split screen or the instrument continually restarting itself. Also, if the instrument is not saving any of its BIOS settings, the battery may be going bad. Contact technical support for guidance with this issue.

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    Why does the HazMatID have a lot of noise in the background when trying to run a sample? FAQ

    Lowering Background Noise

    To decrease background noise, ensure the sample area is very clean. The sample area should always be cleaned with alcohol before trying to use the HazMatID. If the HazMatID still has a lot of noise in the background, interference could be the issue. The interference could be due to the HazMatID being too close to power lines, medical equipment and even some cell phones. If you suspect that the background noise is being caused by interference, move the instrument to an open location away from any potential sources of interference.

    For more questions contact technical support.

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    What should I do if the sample press arm is broken? FAQ
    If this occurs, please contact technical support.

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    The IdentiFINDER is locking up, the screen is frozen and the only way to it off is to pull the power source , what should I do? FAQ
    If the IdentiFINDER is locking up or freezing this is an indication of an internal error and cannot be remedied at the user level. If this occurs contact technical support.

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    Why is the glovebox losing pressure? FAQ

    Checking for Leaks in the Glovebox

    There are multiple places that can cause a leak within the glovebox system.

    Troubleshooting

    • When testing the glovebox system make sure that the levers on the inlet and outlet valves are sealed off. To do this the valve handle should be perpendicular to the inlet or outlet pipe.
    • It may be possible to isolate the location of the leak by sealing off all valves including the glovebox pass-through valve on the back right. If the pass-through valve is sealed off then the pressure reading should only come from inside of the glovebox. If the leak is no longer present when the pass-through is sealed off then the leak originates from the pass-through box on the right.
    • Check the gloves to see if there are any rips present and check the glove o-ring to make sure it is securely on the gloves.
    • Check the gaskets of the pass through and see if there is a good resistance when closing the door.
    • Check the window for large hairline cracks. These most typically appear at the connecting joint on the pass through box.
    • Check to make sure there are no loose nuts.

    For more questions regarding this issue call Technical Support.

    Reference: Common Pressure Leak Errors

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    My headspace will not heat-up correctly, how do I fix this? FAQ
    If the transfer line is the component not heating up then try switching the transfer line of the headspace. If there is a problem with the oven then something is wrong with the control board and you’ll will need to contact technical support for additional help.

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    How do I ensure the proper orientation of my Headspace Needle? FAQ
    When changing a Headspace Needle take care not to reverse the flow of N2 in the HSS. If your instrument has stickers indicating the N and S positions (Nitrogen and Sample), use a fine point sharpie to indicate these positions. This will help identify the positions in the event of the stickers mobilizing. If you have no indicators of orientation or it appears your stickers have mobilized, you can pull the PEEK Union out of the Headspace and observe two carrier lines.The GREEN line will indicate for the correct position for the skinny portion (Nitrogen) of the Needle. The BROWN line is the indicator for the correct position of the fatter portion (Sample) of the Needle. Reversing the Needle orientation will cause severe malfunctions in your overall GC/MS system. For more questions regarding this issue call technical support.

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    How do I know if my Service Module is working properly? FAQ
    A good indicator is the Turbo Speed and Turbo Current. The speed should be 1500 Hz with a current less than 1.0 A. To check the functionality of the Service Module, a Preventative Maintenance Check and Service (PMCS) can be preformed. See the attached documents for directions on how to perform this task call technical support.

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    What can the IlluminatIR identify? FAQ

    What can the IlluminatIR identify?

    • Condensed phase materials • Solids • Liquids • Pastes • Organic compounds • Drugs (legal or otherwise) • Fibers • Particles • Inorganic compounds • Water • Oxides (rust, talc, etc.) • Mineral acids (sulfuric, nitric, etc.)

    For detailed instructions please see attached document.

    For further questions or troubleshooting please contact technical support.

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    What can the IlluminatIR NOT Identify? FAQ

    What can the IlluminatIR NOT Identify?

    • Elemental substances • Metals (aluminum, iron, etc.) • Non-metals (sulfur, phosphorus, etc.) • Binary ionic salts (NaCl, CaCl2, etc.) • Dilute aqueous solutions

    For further questions or troubleshooting please contact technical support.

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    What are the causes of poor results on the IlluminatIR? FAQ

    What are the causes of poor results on the IlluminatIR?

    Preparation:

    Sample Thickness - Too thin of a sample will look very “grassy” or noisy. A different particle needs to be analyzed or more scans should be performed. A thick sample will have an absorbance greater than 0.8 and top out the peaks. The sample should be flattened or the operator should move to a different part of the slide.

    Sample Flatness:

    The sample must be flat on the slide. If the sample is not flat the baseline will not be flat. If the sample is not pressed flat on the slide, a baseline correct can be used in post processing, or another particle should be analyzed.

    Measurement:

    Sample not centered in aperture - If the sample is not centered the result will again be “grassy” or noisy. The sample should be centered and re-analyzed.

    Aperture size incorrect:

    The aperture selected should not be greater than 20% of the particle being analyzed. A baseline that tilts upward from right to left is considered to be a result of scatter. A smaller aperture should be selected and a new background and sample analyzed.

    Old Background:

    Upward- or downward -pointing peaks near 3800, 2300 and 1600 cm-1 in sample absorbance spectrum indicates high abundance of H2O and CO2. A new background should be conducted and the sample should be re-analyzed.

    Sample:

    Granular - Move to a different part of the slide and re-analyze the sample.

    Reflective - When a sample is reflective negative peaks are observed in the results. Prepare a thinner sample or move to a different particle and re-analyze.

    Too Small - Too small of a sample will look very “grassy” or noisy. Find a larger particle with same spectral features.

    For detailed instructions please see attached document.

    For further questions or troubleshooting please contact technical support.

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    An error message appears during the calibration of the IdentiFINDER: "Unknown source present. Remove all sources and press AGAIN." What is causing this error? FAQ
    This error message on the IdentiFINDER indicates that the radiation background is too high to find the correct gamma line or that the noise level is not adjusted properly. This can be fixed by checking for the presence of radiation sources or leaving the area of increased background activity. Once the instrument is in a suitable environment, away from radiation sources and background activity, then the calibration can be attempted again. For further questions please contact technical support.

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    The charging lamp on the back of the IdentiFINDER does not come on, how do I know if the batteries are charging? FAQ
    The charging lamp does not come on when the alkaline battery pack is inserted because the instrument recognizes that alkaline batteries should not be charged. If the rechargeable nickel metal hydride battery pack is inserted and the charging lamp does not come on, it may indicate that the charger is bad. To determine if the charger is working properly there is an external power light next to the charging lamp and this light should be on when the instrument is plugged in. If the charging lamp is not on, and the external power light is on, it can be determined that the batteries are charging by looking at the top left corner of the dose rate screen. The voltage observed should be greater than 6 to ensure that the charger is working properly. For further questions please contact Technical Support.

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    An error message appears while trying to calibrate the IdentiFINDER, "Cannot adjust fine gain. Remove all sources and press AGAIN." How can I correct this error? FAQ
    This particular error while calibrating the IdentiFINDER can be caused by radiation sources in the area, a weak calibration source, or by an extreme change in temperature. To overcome this error remove all sources or radiation and/or try a different cailbration source. If the area is particularly hot or cold wait for the IdentiFINDER to adjust to the external temperatures. For further questions please contact technical support.

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    Why is my Ahura FirstDefender taking a long time to complete a scan? FAQ

    Why is my FirstDefender taking so long to complete a scan.

    There are several factors that affect the length of the Ahura FirstDefender scan.

    1. If you are performing a regular scan, ensure the unit is in Auto mode and not in Library Mode.
    2. If you are conducting a point-and-shoot scan, make sure the vial compartment is empty.
    3. If the substance has a weak molecular signal, is emitting fluorescence, or is present at very low concentrations; the unit will need several minutes to analyze.
    4. To determine the relative strength of the molecular signal and fluorescence, press the down arrow during the scan. A screen will appear showing the molecular signal strength and fluorescence.
    5. If you are scanning a powder on a hard surface, a solid material, or a droplet of liquid; use the signal meter to help determine the best spot to point the instrument.

    For more questions regarding the issue, please contact technical support.

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    How do I determine the best position to perform a point-and-scan analysis on the FirstDefender? FAQ

    Best Position for Point-and-Scan Analysis

    Use the Signal Meter on the FirstDefender to help you align the sample:

    1. Select Scan in the main menu and press the Enter Key. The Go screen will appear.
    2. Press the down arrow until Signal Meter is highlighted; press the right arrow until On appears.
    3. Press the Scan key to start the scan in the normal manner.

    When the scan starts, the screen will show the Signal Strength Meter. Several seconds after the scan starts, bars illuminate to display the strength of the signal. If only a few bars are illuminated, adjust the position of the unit relative to the sample and wait 2 seconds. If this improves the sample position, more bars will illuminate, indicating a higher signal strength. When the unit receives a strong signal, it will automatically begin a scan. The user can start a scan manually at anytime by pressing the Enter key.

    For more questions regarding this issue, please contact technical support.

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    Welcome to ReadiTrak How-to Videos
    Video / Interactive Content

    KD Analytical Instrument Rental Download

    KD Analytical Equipment Rental

    This brochure includes rental information for HAPSITE, MicroGC, MultiRAE, and GC6890

    .

    HAPSITE Daily Rental Rates

    Rental Period HAPSITE & Probe HAPSITE w/ Headspace
    1-10 Days $500 $700
    11-30 Days $400 $600
    31-180 Days $300 $500

    Micro GC Daily Rental Rates

    Rental Period
    1-10 Days $500
    11-30 Days $400
    31+ Days $300

    MultiRAE Plus Rental Rates

    Rental Period
    Per Day $40
    Per Week $180
    Per Month $400

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    KD Analytical MultiRAE Plus Rental Download
    This brochure includes rental information for the MultiRAE Plus.

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    AOC-5000 Software Download
    AOC-5000 Software

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