Applies to: Chromatography Smart (GC/MS) Tickets Solved: 15 Rank: 1.7
A good first step when addressing an autotune failure is to reload an old tune file and then see if the instrument is able to autotune from that tune file. If it is still unable to autotune, manually tune the instrument. If this is still unsuccessful then tune patches may have to be updated. If this is also unsuccessful then the software and tune patches may need to be updated in succession.
Contact technical support if the instrument will not autotune after the above steps are completed.
Our SMEs are standing by to assist with issues and repairs.
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Keywords: autotune, patches, incomplete, won't load, corrupt, tune, tunepatch, 1.2, 1.3