What do I do when my HAPSITE Smart NEG Pump won't heat up or cool down?

Applies to: Chromatography Smart (GC/MS) | Tickets Solved: 4 | Rank: 3.4


Check the NEG pump hours under the service module tab. If the NEG has fewer than 80 hours a NEG bakeout followed by reactivation should be attempted. If the NEG pump has over 80 hours, it may need to be replaced. Contact technical support before baking out or replacing the NEG pump.

For further questions or troubleshooting please contact technical support.

Contributed by

Need more help with this instrument?

Our SMEs are standing by to assist with issues and repairs.


Was this helpful? Yes No

Keywords: time out, heaters, NEG, not reaching temperature, 498 degrees