My computer is not communicating with the HAPSITE Smart, what should I do?

Applies to: Chromatography Smart (GC/MS) | Tickets Solved: 6 | Rank: 3

Communication Troubleshooting

Check to make sure the correct cable is being used and that it is securely plugged into both the HAPSITE and the computer. If another crossover cable is available see if communication is established with that cable. Make sure the IP address and network settings are correct on the computer. The subnet mask and IP address should match what is on the HAPSITE except for the third number in the IP address should be different on the laptop. Make sure there are no firewalls or protection software that might be blocking the communication. Please contact technical support for further troubleshooting.

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Keywords: connection,talking, communicating, HAPSITE, "IP address", wont talk, Ethernet