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I am receiving a GC controller error on the HAPSITE Smart, what can I do?

Applies to: Chromatography Smart (GC/MS) | Tickets Solved: 1 | Rank: 5.5

GC Controller Error

A GC controller error is the inability of the GC card to receive information from the GC. The reasons for this are:

  1. Improper Dip switch settings on GC card.
  2. A GC Card that is not seated in Motherboard correctly.
  3. A damaged GC to GC Card cable.
  4. A damaged GC.

An operator who receives the GC controller error should contact technical support. Technical Support will then guide the operator through diagnosing which of the above reasons has caused the issue.

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Keywords: Hardware Errors, GC Controller, GCC board, Board Reset, Start-up Failures